RETURNS

If you need to return or change your order for any reason, we are here to help you! You can return the product within 14 days of receiving the order.

You will receive a direct refund with the original payment method, excluding shipping costs.

We ask you to take note of the following exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or changed

Returned items must still have the label and must be returned in the original packaging

Returned items must not show visible signs of wear or use

To initiate a return or change, complete the following steps:

  • Access the “My Orders” section from your account page
  • Select the order you want to return and click on “Refund my order”
  • Indicate in the appropriate form the reasons for which you have decided to return the product (size too small / large, the order does not correspond to the one I purchased) in case of payment by Cash on delivery, enter the Iban on whom you want to receive the refund
  • Proceed to pack the package and send it to our store, we will proceed with the refund as soon as we receive the return.

Shipping costs for returns are the responsibility of the consumer.

REFUND

The crediting method will follow the method used for payment:

  • Credit card: the refund will be made on the same credit card used at the time of purchase; the time required for receiving the credit varies according to the Banking Institute, usually 1-3 working days.
  • Paypal: the refund will be visible in your PayPal account within 48 hours of receiving the e-mail confirming the refund.
  • Cash on delivery: if you have made the payment on delivery, the refund will be made by bank transfer to a current or postal account indicated by you in the return form; the time required for reception varies depending on the Institute. The refund will be made within 30 days from the date of receipt. If your order has been shipped outside the EU, taxes and customs duties cannot be reimbursed by us: try contacting your Customs Office, they could help you recover those costs.

Modulo Recesso Tenerè Siracusa