Returns can be made within 14 days of receipt of the product. It is necessary that you fill out the form that you can find

at the end of this page. Make sure that the products are intact and in the same condition in which it

you get, with all labels and tags attached, otherwise we can not proceed with the request. You’ll get the result of your

request as soon as possible. When you’ll recive the positive result, you can proceed packing and sending to us.

When we will get the item we then proceed whit the exchange of the product or with the refund, depending on how you indicated

in the application form.


The refund mode will follow the method of payment:

• CREDIT CARD: The refund will be made on the same credit card used at the time of purchase; the time

required for receiving the accreditation depends on your banking institution.

•PAYPAL: The refund will be visible in his Paypal account within 48 hours of receipt of the email confirming the refund.

• MARK: If you made your payment on delivery, reimbursement shall be by

bank transfer to a bank or postal account you indicated in the return form; the time required for reception varies

according to the Institute. The refund will be executed within 30 days of receipt. If your order has been shipped out

EU, taxes and customs duties can not be refunded by us: try contacting your reference Customs Office,

they might help you recover those costs.

Information concerning the exercise of the right of withdrawal

The sales contracts is concluded with Tenerè Siracusa; owner: Concetta Papa, Via Oglio n. 22, 96100 Siracusa, registered with the Chamber of Commerce of Syracuse at n°129031 of Company Register, fiscal code n. PPACCT65B43G267G, VAT number
PPACCT65B43G267G, Pec:

A. Model instructions on withdrawal

– under Article 49, paragraph 4, of the Consumer Code –

Right to terminate

You have the right to terminate the contract without giving any reason within 14 days

The withdrawal period will expire after 14 days from the day you or a third party other than the carrier and indicated by you acquires the physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an

unequivocal statement (eg a letter sent by post, fax or email) addressed to: Concetta Pope, Via Oglio n.

22, 96100 Siracusa or by e-mail You can use the module

recesso attached at the end of this page, while it’s not a mandatory mode.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before

della scadenza del periodo di recesso.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received on our behalf, not including

Delivery costs , without undue delay and in any event no later than 14 days from the day

which we are informed about your decision to withdraw from this contract.

Refund will be made using the same payemnt type you used for the initial transaction, unless you do not

expressly specify different metod.

The refund may be suspended until receipt of the goods or until the system demonstration by the consumer

having sent back the goods.

It shall send back the goods or hand them to us at the address indicated in the headnote, without undue delay and in any case

within 14 days from the date on which you communicate your withdrawal from this contract.

The deadline is met if you send back the goods before the expiry of the 14 day period.

You have to bear the direct cost of returning the goods .

You are the only one liable for any diminished value of the goods resulting from the handling other than what is

necessary to establish the nature, characteristics and functioning of the goods.

Modulo Recesso Tenerè Siracusa